Exoskeletons are new to your company?
Both the Essential and Advanced plans include an option to test our Cray X for a minimum period of 2 months. During this pilot-period, our onboarding specialists visit your site and explain how to use the Cray X for the best results to your employees. Talk to sales to learn about the process and conditions.
Fully GDPR compliant
No personal data is transmitted to the cloud that could directly or indirectly reveal a person’s identity when using a 4th generation Cray X. Identification and tracking of Cray X users is not possible. German Bionic IO is also GDPR compliant.
Your company would prefer to purchase the Cray X outright?
This option is possible. Purchased Cray X devices come with the feature and service set as listed under the Advanced 24-month plan. Talk to sales for further details.
Can I switch plans during the term?
Yes, it is possible to upgrade from Essential to Advanced. You will keep the same Cray X and the software will be updated over-the-air. The service level will be updated too. You can do so with at least 2 months notice.
How long can I test the Cray X in my company?
We recommend a pilot test period of 2 months in instances where your company has no previous experience with active exoskeletons. Should your company require a longer pilot period, please talk to sales.
I’d like to use the Cray X for longer than 24 months. Is that possible?
Our standard contract terms are currently 12 or 24 months. You can always extend or renew your contract for the same plan. You will not need to pay a new activation fee as long as you keep the same device(s).
Industry 4.0 is important for us. Can the Cray X be connected to our infrastructure?
Our vision embraces use-cases in which our Cray X is seamlessly integrated in your IT infrastructure. APIs and SDKs will enable this. Contact sales for a more detailed information on this matter.
Where can I find the purchase price of the Cray X?
As some company policies require this, the Cray X is also available for purchase. Please talk with our sales team to learn about pricing and conditions.
What does a dedicated success manager do for me?
As a subscriber to the Advanced plan, you will enjoy direct contact to your personal customer success manager. He or she will be available to help with urgent matters relating to the use of Cray X or the IoT platform, and will also be familiar with the specific conditions prevailing at your site.